Tag: Knowledge Infrastructure

AI Organisational Design Is Not Optional

Why AI Organisational Design Is Not Optional

The Case for AI Organisational Design: Why This Sector Is Not Optional There is a growing perception that proposing work in AI Organisational Design is premature, as if the sector does not yet exist. But the absence of a formalised sector does not negate its necessity. Organisations are spending extraordinary amounts on LLMs while simultaneously…
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May 28, 2026 0
AI Organisational Design Knowledge Evolution

Knowledge Infrastructure with LLMs

  Cracking the Knowledge Problem with LLMs as Knowledge Infrastructure For decades, organisations have struggled with a paradox: they are full of knowledge, yet knowledge rarely flows. Expertise sits in silos, trapped in documents, systems, and people’s heads. Knowledge management initiatives have tried to capture and codify it, but most have failed to make it…
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May 4, 2026 0
Customer Agility Framework ™ 

Visit the Customer Agility Framework ™. Explore how AI, LLMs, and real-time work definition reshape organisational design, governance, and operating models.

Customer Agility ™ Explained

Customer Agility ™ model explained as a real‑time, AI‑enabled organisational system that connects insights to outcomes through Customer, Business, and Technical North Stars. 
Karl A L Smith Blog started in 2001

Thought‑leadership site showcasing Karl A. L. Smith’s work across AI, organisational design, digital transformation, zero-trust, and socio‑technical innovation.

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